Shipping

Free UK delivery on all orders, with no minimum spend. Orders are dispatched within one working day, and you'll receive tracking by email when your order leaves us.

United Kingdom — Free, tracked. Typically 1–2 working days.

Europe — £14.99, tracked.

Rest of world — £23.99, tracked.

Delivery times outside the United Kingdom vary by destination and by how quickly customs release the parcel.

We currently ship to 41 countries. Available destinations are shown at checkout. If yours isn't listed, write to info@afeard.com and we'll see what can be arranged.

Returns & exchanges

We want you to be sure of your Afeard piece. If it isn't right, you have 14 days from delivery to start a return.

Starting a return
Sign in to your account at afeard.com, open your order and select "Request return." Once we've approved it, we'll email you a prepaid returns label and instructions. Send the piece back, free of charge, and we'll take it from there.

Condition
Items must be unworn and in their original condition, with all tags attached and the original packaging. Please take care to avoid aftershave or scent when trying pieces on. We can only accept items that come back in a resaleable state.

Refunds
Once your return reaches us and passes a quick check, we'll refund your original payment method within 10 working days. Original shipping charges are non-refundable. Return postage is on us — we'll send a prepaid label, so sending your piece back is always free.

Exchanges
For a different size in the same piece, choose "Exchange" when you request your return. For anything else, return the original and place a new order.

Faulty or incorrect items
If a piece arrives faulty, or we've sent the wrong item, contact us through the Contact page and we'll put it right at no cost to you. This does not affect your statutory rights.

Made to order
Any bespoke or hand-finished pieces are made individually and can't be returned or exchanged. This will always be made clear at the point of purchase.

IMPORT DUTY

Orders shipped outside the United Kingdom may be subject to import duties, VAT or other charges applied by the destination country. These are set by that country's customs authority, are not included in the price you pay us, and are the responsibility of the recipient. We have no control over them and cannot tell you in advance what they will be.

We always provide the correct customs paperwork with your order. We can't guarantee how long clearance takes, as this varies by country.

If an order can't be delivered because of incorrect details, or because import charges weren't paid, the customer is responsible for the cost of redelivery.

In the event that your order cannot be delivered, due to incorrect information or missed deliveries these orders will be returned to us at the courier services discretion. Once your order has been returned to us you will be contacted. Customers are responsible for any additional shipping charges for redelivery.

All credit and discount offers are applied to the value of the order, excluding delivery costs, and are subject to our Terms & Conditions. Unless specifically stated, discounts cannot be combined, or applied consecutively to the same order; this includes any promotional or site-wide events such as Black Friday. Some exclusions may apply to selected products and collections, which will be stated clearly.Discount offers may only be applicable to specific items / collections, and cannot be extended to other product range.Please note that any items purchased using store credit are only eligible for size exchange or further credit replenishment. This excludes shipping fees, as they must be covered with each new order. Any store credit generated is set to expire a year from the date they are issued, unless specifically stated otherwise.Store credit and discount vouchers may only have one use per code, and cannot be replenished unless specifically stated.Any credit used to make an order will be replenished if the items purchased are returned and not exchanged. Please note that discount codes cannot be replenished after a return is processed.

We reserve the right to cancel any order that is believed to be fraudulent / an abuse of a discount code.

Bespoke items

Items that are hand finished or subject to a manual process that produces a bespoke garment are not eligible for returns or exchange. Discounts cannot be applied to these limited collection items, unless clearly stated, purely to benefit those behind these projects. All sales on these items are final.